Cancellation FAQ

 
We always hope that you don't need to cancel your trip, but realize sometimes it is necessary. Below we have covered most of the commonly asked points to help make your cancellation smooth.

What Do I Need to Do?

Pedalers now offers online cancellations, as well as traditional written cancellation methods.

To cancel online, visit our secure cancellation form. In order to use the online form you will need your original confirmation email as there will be several questions regarding information contained in it as a check of your identity. If you do not have access to your original confirmation email, then you will need to cancel in writing as detailed below.

Written cancellations must be signed, dated and sent by either postal mail or fax to our office. The date of cancellation will be the date we receive your letter in our office, not the date you mail it. Written cancellations need to include your name and all other names on your booking, along with the tour name and departure date.

I Have Been Injured, Any Refund?

While accidents are unfortunate, our cancellation policies are pretty straight forward. Depending on the severity of your injury and proximity to your scheduled departure date, an option to reschedule may exist. But no refunds beyond those spelled out in our Terms & Conditions will be available. Travel Insurance is always a good investment.

Can Someone Else Use My Booking?

No, bookings can not be transferred to another traveler.

How Do I get a Receipt to Show my Travel Insurance Company?

If you need to make a claim against your travel insurance coverage, drop us an email and we can send you an itemized invoice for your trip and payments. Any partial refunds you received from Pedalers will be noted on the invoice.